Euclid Launches Blackboard Connect to Enhance Emergency Preparedness and Communication

The City of Euclid has launched Blackboard Connect, a mass notification system that enhances communication and emergency preparedness. The first community-wide test call was held on May 8, 2012.

Euclid implemented Blackboard Connect to stay connected to residents and efficiently provide them with direction in the event of severe weather or other urgent situations. Using Blackboard Connect, officials can record and send personalized voice messages to home phones, businesses, local agencies and mobile phones in just minutes. The service also can send email, text messages to mobile phones and posts on Facebook, RSS feeds and Twitter channels. Messages can also be sent to TTY/TDD devices for people who are hearing-impaired.

“We want to make sure residents receive the information that matters most to them, whether it is an urgent safety notification or an update on a recreation program,” said Bill Cervenik, Mayor of Euclid. “With Blackboard Connect, we have the ability to send important, tailored notifications to residents quickly and efficiently.”

City residents can register their contact information and preferences to receive urgent notifications and important updates

Publicly available primary residential and business phones in Euclid have automatically been included in the system. However, to make sure the city has the most up-to-date contact information, residents should visit the city’s website (www.cityofeuclid.com) and click on the link that says “SIGN UP NOW – SERVICES BY BLACKBOARD CONNECT,” to provide their complete contact information. Users can also manage their message preferences by indicating their preferred mode of contact and outreach message topics. Those without Internet access, or who need assistance, are encouraged to call the Mayor’s office at (216) 289-2751. Residents with call blocking services should add (216) 289-2772 to their approved number list to ensure they receive important notifications from the city.