Discount Programs Available to Cleveland Water Customers

At Cleveland Water, we work hard to provide safe, quality drinking water at a fair and reasonable rate. We know that’s not always enough though.

We also offer two assistance programs to assist income-eligible customers with the cost of their water bills.

Homestead Program

Our Homestead Program offers a lower fixed charge and consumption rate. For an average customer, this amounts to a 50% discount. To qualify, customers must meet the following criteria:

  • Be 65 years or older, or totally and permanently disabled;
  • Own and live at the property; and
  • Have a total household income of $33,500 or less.

To enroll in the Homestead Discount Program, customers must complete and submit an application. To download a application, visit our website at and look under water rates. You can also call 216-664-3130 to have one sent to you. Completed applications should be mailed to: Division of Water, Homestead Unit, P.O. Box 94687, Cleveland, Ohio 44101-4687

Once enrolled, your program eligibility period is good for 3 years, after which a renewal application is required. 

Water Affordability Program

The Water Affordability Program administered by CHN Housing Partners offers a 40% discount on water charges. To qualify, customers must:

  • Own and live at the applying service address; and
  • Have a total household income at or below current income guidelines.

CHN Housing Partners also offers a variety of services and programs to help lower utility-related costs, assists residents in paying past due utility bills, establish reasonable payment plans, and avoid service interruptions. For income guidelines, questions, or an application, visit or call 216-774-2349.

John Goersmeyer

I am the Public Information Officer for the Cleveland Water

Read More on City
Volume 10, Issue 7, Posted 12:30 PM, 07.07.2019