Committed to serving our customers 24-7-365

Northeast Ohio Regional Sewer District will continue to protect the community,
environment with wastewater treatment and stormwater management services

Cleveland (March 19, 2020) – The Northeast Ohio Regional Sewer District remains committed to protecting the environment and announces the following measures to ensure core services and water quality are maintained. The agency’s commitment to customers and the environment will endure the COVID-19 pandemic, and service will continue 24 hours a day, seven days a week.

“Life at the moment is far from business as usual,” said Kyle Dreyfuss-Wells, CEO. “But our water professionals and processes are in place to ensure customers can expect business as usual from our work as a utility.”

What changes?

Customer Service
Beginning Thursday, March 19, the Sewer District’s Customer Service team is shifting wholly to a call-back option and online communication platform. Customers will have the following options available to reach Customer Service:

• Submit a question to askus@neorsd.org 
• Submit a question at www.neorsd.org 
• Leave a message at 216-881-8247
• Submit a question via Twitter @neorsd or Facebook 

Customers are asked to include their name, address, phone number, NEORSD account number and a brief description of their inquiry. A Customer Service representative will respond within 24 hours.

Any non-billing emergency calls should be directed to the NEORSD Security Office at 216-432-7333.

Public Events
The educational outreach team has suspended public events.

The Board of Trustees will still gather as a voting body but appropriate social distancing will be enacted. Meetings are the first and third Thursday of each month at 12:30 p.m. and the general public is invited to listen to the meeting live by calling 614-407-0382 (access code 692118).

What stays the same:

Treating Wastewater and Managing Stormwater
Operations and maintenance, as well as security, continue their work treating wastewater and managing stormwater 24 hours a day, seven days a week. Emergency response and other critical staff is on-hand and readily available to assist our Member Communities and public agencies.

In addition, the Sewer District’s nationally-recognized laboratory continues to test water and wastewater samples daily, protecting public health and the environment.

What customers need to know:

Available Programs

Information about the Sewer District’s Affordability and Crisis Assistance Programs is available online at https://www.neorsd.org/save or by contacting Customer Service.

“The City of Cleveland has temporarily suspended shut-off actions and we are supporting them in this effort. If you are in need of further crisis billing assistance, please contact us,” said Dreyfuss-Wells.

Wipes Clog Pipes

Lastly, News reports and social media are reporting customers seeking creative alternatives to toilet paper. The Sewer District urgently reminds everyone that products like wipes, facial tissues and paper towels should NOT be flushed. Flushing products other than toilet paper or bodily waste endangers your home plumbing and our systems down the line.